FREE SHIPPING ON ALL ORDERS OVER $50 NZD & $75 AUD

Delivery and Returns

DELIVERY

New Zealand Free over $50 per order Otherwise $5 Delivery Time 1 – 3 days from placement from order
Australia (NSW / VIC / QLD / SA) Free over $70 per order Otherwise $10 Delivery Time 3 – 7 days from placement of order
 
If you place your order on a business day (Monday – Friday) before 2:00pm our aim is to process and ship that day, otherwise, we will process within 24 hours.
Orders made over the weekend or on a public holiday, will be processed on the following business day.
AUSTRALIAN CUSTOMERS
We ship our products to Australia and offer free shipping on orders over NZ $100.
Epoch Nutrition Ltd will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.
INTERNATIONAL CUSTOMERS
We currently do not ship our products outside of New Zealand & Australia.  
If you are interested in our products - please contact the sales team at info (at) epochnutrition.co.nz
 
SHIPPING GUIDELINES
Our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the letter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
If you have further issues with delivery of your item you can contact us

RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


RETURNS AND REPLACEMENTS
Our products are dispatched in the best possible condition. However, if a Product reaches you in an unsatisfactory state we may at our election refund or replace the Product. To be eligible for a refund or replacement:

- Items must be returned in original condition to the place of purchase; and

- Items must be returned within a 14 day period from your receipt of the item; and

- Proof of purchase must be provided.

We reserve the right to accept or decline a request for an exchange or refund, subject to the provisions of the Consumer Guarantees Act 1993.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info (at) epochnutrition.co.nz

SHIPPING
To return your product, you should mail your product to: 60 Governors Bay Road Christchurch Canterbury NZ 8971

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info (at) Epochnutrition.co.nz by mail using the details provided below: